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Kerosene (016):
Environmental Claims Management Case Study

The Challenge

The householder noticed a leak in their tank a few weeks after it had been filled. They had the tank replaced but, during the first site investigation, Tergeo also discovered that the oil feed line had failed and a secondary leak had been occurring.

Our Experts Approach

Our team of experts quickly implemented an investigation strategy to confirm the extent to the kerosene contamination, establishing that the total loss exceeded 1,500 litres. Following investigation, contamination was confirmed to have spread across the garden, under the foundations of the house and within drains and ditches. The property’s water supply was also found to have been affected.

Emergency works were carried out to contain the spill and prevent further damage to the property and the environment. These works began with the management of the oil loss within the ditches and water courses. Over 500 litres of kerosene was pumped out of the ditches and the householder’s contaminated septic tank.


  • Rapid investigation and delineation of kerosene impacts.
  • Successful remediation and prevention of pollution risk to surface water courses, the property and groundwater.

Project Details

Kerosene (016)

Services provided by our experts  

  • Emergency Response
  • Contamination Investigation and Assessment
  • Regulator Engagement & Management
  • Project Management

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